Dental Receptionist & Patient Coordinator

We are looking for a Dental Receptionist & Patient Coordinator to join our dental team in Leeds. You will be the first point of contact for our patients and the face of our brand, setting the tone for the care and service we deliver.

This role is ideal for someone eager to build a rewarding career in healthcare, who values delivering exceptional patient care, enjoys being central to patient operations, and is motivated to support the efficient running and growth of the practice.

Key Responsibilities

• First Impressions Matter: Welcome every patient warmly — in person, on the phone, or online — ensuring they feel cared for and confident in their choice of clinic.
• Patient Coordination: Manage bookings, diaries, and follow-ups, keeping patient journeys seamless and stress-free.
• Communication & Service: Handle calls, emails, and enquiries with professionalism, empathy, and efficiency.
• Proactive Problem Solving: Anticipate patient and practice needs, offer solutions, and spot opportunities to improve the experience.
• Operational Excellence: Maintain accurate records, payments, and correspondence; ensure front-office processes are efficient and compliant.
• Financial Accuracy: Process patient payments, manage insurance claims and pre-authorisations, reconcile transactions, and support the practice’s financial integrity.
• Continuous Improvement: Look for opportunities to enhance patient care, streamline operations, and strengthen financial workflows.
• Collaboration: Work closely with clinicians and the wider team to keep the practice efficient and patient-focused.
• Practice Representation: Take pride in being an ambassador for our brand, both inside and outside the practice.
• (Bonus) Digital & Social Media Engagement: If you have an interest in digital content or social media, support us in building our online community presence.

Skills & Experience

• Previous experience in a dental or medical practice (essential).
• A growth mindset — eager to learn, develop, and contribute beyond the front desk.
• Excellent communication and interpersonal skills, with natural empathy and professionalism.
• Strong organisational and IT skills (Google Suite, practice software, finance/admin systems).
• Confidence in handling payments, insurance claims, and financial transactions with accuracy and integrity.
• A proactive, solution-focused attitude — you enjoy finding opportunities and making things better.
• Ability to manage multiple tasks efficiently in a busy environment.

What We Offer

• Competitive salary depending on experience.
• Ongoing professional training and career development opportunities.
• Company pension.
• Free on-site parking.
• A supportive, friendly team environment where your role is recognised as essential to patient care and practice growth.

Job Type: Full-time
Work Requirement: This role is based full-time at the practice

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